Shipping & Returns
Shipping
- We offer reliable shipping services for our products.
- Orders are typically processed within 1 business days.
- We strive to deliver your items in a timely manner, but delivery times may vary based on your location.
- We provide tracking information for your convenience.
- Please ensure accurate shipping details during checkout.
- We deliver Australia wide and internationally using Australia Post.
- We accept P.O Box addresses
- We offer a flat rate domestic delivery Charge of $5 and Free Shipping for purchases over $100AUD for our Australian customers.
- International shipping charges apply in accordance to your country.
- We dispatch daily from Mon-Friday and our daily deadline is 12pm EST
- Any orders placed after 12pm EST will be dispatched on the next available business day.
Returns
- We want you to be satisfied with your purchase.
- If you're not completely happy, please contact us within 14 days of receiving your order to initiate a return.
- Items must be in their original condition, unused, and with all packaging attached.
- Customers are responsible for return shipping costs unless the product arrived damaged or was incorrectly shipped. Refunds will be issued within 7-10 business days after we receive the returned item.
- Please note that certain products may not be eligible for return due to hygiene or safety reasons, such as glass vials and silicone moulds.